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NEOTECH PR

NEOTECH PR is not your typical one-man support provider! We are a fully staffed IT consulting team dedicated to providing professional support to small/medium business in Florida, Puerto Rico and the Caribbean. Backed up by 25+ years of combined experience in the technological field and certification, we can provide an all-in-one approach to all your current and future technological needs. Our experience comes from implementing technical solutions for the Health, Law and Order, Insurance, Government, Real State, Construction and other industries. From computer maintenance to reliable backup solutions, our experience will give you the best solution at the best competitive price.

Our unique Preventive Monitoring Plan with 24/7 Active Monitoring Service for your equipment, Secure and up to the minute technology combined with Enterprise experience of working with IBM, Microsoft, Wachovia and Wells Fargo in the United States, allow us to deliver the best service in Puerto Rico for you business needs

OUR SERVICES

Anyone can sell IT solutions. What makes NEOTECH PR special? We DO NOT receive any comission for selling our partners solutions. We take the time to understand your business and your needs. Then our Solutions Engineering department lead by Certified IT Engineers and Architechts will provide the right solution for you.

Preventive Maintenance

What is the cost of having your systems down?

NEOTECH PR currently manages and monitors more than 735 systems between servers and workstations and the magic word is prevention! Our experience dictates that the cost of preventing a system to go down is much less than the cost of having an operation halt because system fail. We had offer an unique solutions to prevent system issues:

Active Monitoring Program: Game changer IT solution that includes 24/7 monitoring of all the systems in your business. Our monitoring center will be reviewing all the alerts received from your systems and design a course of action. If approved by our customer, NEOTECH PR will proceed to coordinate and perform the repair/maintenance according to the Service Level Agreement. Great for small offices!

On-Demand Tech Support

NEOTECH PR is known by providing services and solutions that accommodates all business models. For those who do not like to sign a monthly service contract, we can provide on-demand support calling our technical support center directly.

Need an extra hand to complete or support your IT needs?

NEOTECH PR bilingual and professional staff has the experience to work with the highest requirements of trust and performance. We can perform company or corporate requests at your discretion or serve a your official local IT service provider in Puerto Rico. Our experience comes from work with IBM, Hershey’s, PenFed and other multinational companies operating in Puerto Rico.

Comprehensive business hours Structured on-call service to support your internal customers/employees when they are need of remote or on-site support in Puerto Rico.

Network Monitoring Service: Electronic Monitoring of your Firewall and Switches via secure channels to log alerts and perform “push” notifications.

Software Development

Need a custom made database or web application?

With a dedicated software development department, managed by an Senior Computer Engineer, has the experience necessary to document your requirements and deliver a software that will move the operations of your business to the next century!

Database (web/e-record): Internal / External databases systems

Business Apps: iPhone and Android apps to get your idea to the next level

Web sites: Develop and deploy an “eye-catching” website that is both simple to navigate and responsive to any mobile device

Managed Cloud Services

Ready to move your operations to the cloud but don’t know where to start?

NEOTECH PR has strategic partnerships with the major cloud services providers that are not only reliable but also secure and affordable. We understand not all business are equal and their needs are neither. By having access to multiple options we can be sure to provide the best solution at the best price. As a perk, if you buy the services from NEOTECH PR, basic service management is included at no extra charge!

Domains/Emails/Webhosting: We can register your business domain name and configure it for website and email service.

Office 365 Partner: Office 365 is the number one choice for the enterprise market. Combination of productivity software (Word, Excel, Power Point, Outlook) with cloud storage (One Drive) and Collaboration Tools (Teams) will take you business productivity to the next level.

G-Suite Partner: Google has been a game changer for small and medium business looking for having everything cloud based. Their legendary G-Suite service provides reliable email, calendar and collaboration tools that are both easy to use and implement.

Business Phone Solutions: Our cloud business phone systems evolved. Whether you’re a business with one office, or a large enterprise with teams in multiple locations anywhere in the world, or a non-profit organization, will give you best in class service while reducing your communication headaches and expenses. Our business phone solutions are designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. Providing a top notch phone experience for your customers will surely increase their affinity for your brand and service.

Cloud eFax Service: Tired of having that old fax machine around? Upgrade to a virtual fax! With this service, you can have all fax transmitted to a virtual number, convert it to PDF and sent by email to your office instantly. Need to send a fax? No problem, just scan and email it to your cloud fax service, it will arrive at your destination automatically.

Data Protection

What is the impact on your business if you suddenly lost all your data?

These days data is the most important asset to run any business. NEOTECH PR provides the best solutions to protect your data:

• Antivirus: Scans, protects and remove virus and malwares on your computer systems.
  

• On-Site Backup: Protects not only your data but also your software installations and operating system configuration with a daily image backup solution. These allows to restore your operation in case of a failure in the least time possible.
  

• Off-Site Backup: Store a copy of your data encrypted outside of the boundaries of your office to be used in case of a disaster. Can be recovered online or physically deliver of the backup.
  

• 24/7 Backup Monitoring: What good is to have a backup system if when you are going to use it, it has not been performing the tasks? Our State of the Art monitoring system not only receive alerts of your backups not being performed, but also corrects the backup issues to ensure the backups are ran daily.
  

• UPS Battery Backup units: Protect your equipment from low and over voltages. NEOTECH PR can review the system requirement and provide a proposal for the right product you need. Delivery and installation always included in the pricing!
  

About Us

Modern organizations are in great need of reliable, responsive partners in IT. Many businesses have experienced the restricted and inadequate services of one-man providers. These have become the norm, creating an important challenge for companies requiring multidisciplinary, always-available teams in IT.

With this pressing challenge in mind, we decided to deliver a solution.

NEOTECH PR is not your typical one-man support provider. We are a fully-staffed IT consulting team dedicated to providing professional support to small/medium businesses in Florida exporting our services from Puerto Rico and the Caribbean.

Backed up by 25+ years of combined experience in the technological field and certification, we are able to provide an all-in-one approach to all your current and future technological needs. Our experience comes from implementing technical solutions for the Health, Law and Order, Insurance, Government, Real State, Construction, and other industries. From computer maintenance to reliable backup solutions, our experience will give you the best solution at the best competitive price.

At NEOTECH PR, our focus is not to help organizations to solve their IT-related issues but to prevent them in the first place. For years, we have been investing in high-end technologies for preventive purposes. Our team is currently monitoring more than 600 systems through these cutting-edge technologies, which oversee every single resource in real-time and trigger alerts to our professionals if any manual actions are required.

Our unique 24/7 Active Monitoring Service for your equipment is a game-changer in this industry. This up-to-the-minute IT framework combined with the enterprise-grade experience of working with IBM, Microsoft, Wachovia, and Wells Fargo in the United States allows us to deliver the best service in Puerto Rico for your business needs.

Social Responsability Component

At NEOTECH PR, we believe that every company should have a Social Responsibility component as part of it operation strategy. Every customer that give us the opportunity to serve and exporting our professional IT services, allow us to provide diverse IT services free of charge to Ninos de Nueva Esperanza. We thank all current and future customers to allow us to make a difference in the lives of kids!

The purpose of this project is to create spaces of opportunities for a better education, emotional support and creativity for the children and adolescents of the area. We also work with families of the community to promote their integral development through education, and attending multiple spiritual, cultural and social needs, including support to develop abilities to generate income.

The mission of Niños de Nueva Esperanza (NNE) is to provide tutoring services and personalized assistance to children of the community, as well as to facilitate emotional support and the development of artistic and sporting abilities.

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